ServiceNow - Process Steps

Check Change Request Approval
Check Change Request State
Check Change Requests Child Tasks States
Check Deployment Window
Check Records
Create Records
Delete Multiple Table Records with Query
Delete Records
Run Encoded Query
Set Change Request State
Set Task Status
Update Records

Check Change Request Approval

Check that the Approval field of a record.

Name	Type	Description	Required
Approval	String	The Change Requests Approval field value you are checking against (approved, rejected, requested, not yet requested).	Yes
Change Request Number	String	The value of the Number field for the relevant Change Request.	Yes
HTTP Proxy Host	String	Provide the hostname of the HTTP proxy to use to connect to ServiceNow. Eg proxy.domain.com	No
HTTP Proxy Password	Password	Provide the password to authenticate with HTTP proxy.	No
HTTP Proxy Port	String	Provide the port number of the HTTP proxy to use to connect to ServiceNow.	No
HTTP Proxy User name	String	Provide the user name to authenticate with HTTP proxy.	No
Password	Password	The password to be used to connect to the ServiceNow server.	No
Server URL	String	The URL of your ServiceNow portal. Example: https://myaccount.service-now.com	Yes
Trust All Certificates	Boolean	Select to trust all unsecure certificates.	No
User Name	String	The user name to be used to connect to the ServiceNow server.	No

Check Change Request State

Check that the State field of a change record.

Name	Type	Description	Required
Change Request Number	String	The value of the Number field for the relevant Change Request.	Yes
HTTP Proxy Host	String	Provide the hostname of the HTTP proxy to use to connect to ServiceNow. Eg proxy.domain.com	No
HTTP Proxy Password	Password	Provide the password to authenticate with HTTP proxy.	No
HTTP Proxy Port	String	Provide the port number of the HTTP proxy to use to connect to ServiceNow.	No
HTTP Proxy User name	String	Provide the user name to authenticate with HTTP proxy.	No
Password	Password	The password to be used to connect to the ServiceNow server.	No
Server URL	String	The URL of your ServiceNow portal. Example: https://myaccount.service-now.com	Yes
State integer	String	The state you want to ensure the Change Request has. This is an integer key corresponding to the state value-key pair used by ServiceNow. By default -5 is Pending, 1 is Open, 2 is Work in Progress, 3 is Closed Complete, 4 is Closed Incomplete, and 7 is Closed Skipped. You can find your particular key-value pairs by opening a task in ServiceNow, clicking on Additional actions button by the title, Configure->Form Design, and then clicking the edit this field settings button that appears when selecting the state field.	Yes
Trust All Certificates	Boolean	Select to trust all unsecure certificates.	No
User Name	String	The user name to be used to connect to the ServiceNow server.	No

Check Change Requests Child Tasks States

Check the states of the tasks related to a given Change Request.

Name	Type	Description	Required
Change Request Number	String	The value of the Number field for the relevant Change Request.	Yes
HTTP Proxy Host	String	Provide the hostname of the HTTP proxy to use to connect to ServiceNow. Eg proxy.domain.com	No
HTTP Proxy Password	Password	Provide the password to authenticate with HTTP proxy.	No
HTTP Proxy Port	String	Provide the port number of the HTTP proxy to use to connect to ServiceNow.	No
HTTP Proxy User name	String	Provide the user name to authenticate with HTTP proxy.	No
Password	Password	The password to be used to connect to the ServiceNow server.	No
Server URL	String	The URL of your ServiceNow portal. Example: https://myaccount.service-now.com	Yes
State integer	String	The state you want to ensure that the children Change Tasks of the Change Request request have. To specify multiple acceptable states, use a comma , delimited list. This is an integer key corresponding to the state value-key pair used by ServiceNow. By default -5 is Pending, 1 is Open, 2 is Work in Progress, 3 is Closed Complete, 4 is Closed Incomplete, and 7 is Closed Skipped. You can find your particular key-value pairs by opening a task in ServiceNow, clicking on Additional actions button by the title, Configure->Form Design, and then clicking the edit this field settings button that appears when selecting the state field.	Yes
Trust All Certificates	Boolean	Select to trust all unsecure certificates.	No
User Name	String	The user name to be used to connect to the ServiceNow server.	No

Check Deployment Window

Check that the current time falls within the start and end date of the change request.

Name	Type	Description	Required
Change Request Number	String	The value of the Number field for the relevant Change Request.	Yes
End Date Field	String	The ServiceNow field name for the end date to check between. Defaults to end_date.	No
HTTP Proxy Host	String	Provide the hostname of the HTTP proxy to use to connect to ServiceNow. Eg proxy.domain.com	No
HTTP Proxy Password	Password	Provide the password to authenticate with HTTP proxy.	No
HTTP Proxy Port	String	Provide the port number of the HTTP proxy to use to connect to ServiceNow.	No
HTTP Proxy User name	String	Provide the user name to authenticate with HTTP proxy.	No
Password	Password	The password to be used to connect to the ServiceNow server.	No
Server URL	String	The URL of your ServiceNow portal. Example: https://myaccount.service-now.com	Yes
Start Date Field	String	The ServiceNow field name for the start date to check between. Defaults to start_date.	No
Trust All Certificates	Boolean	Select to trust all unsecure certificates.	No
User Name	String	The user name to be used to connect to the ServiceNow server.	No

Check Records

Check records in a specified table against specified field values.

Name	Type	Description	Required
Check Fields	String	Newline seperated list of field value pairs. You may use the Name, what you see in the XML export, of the field. The record(s) will be checked to ensure that the values of the inputed field match and that the fields exist. For example: description=This is a high valued task . IF you want to use OR operations on Check fields , first please select checkbox OR for Check Fileds. Now you can provide multiple value using OR operator inside Check fields . For example : Type= emergency OR emergency1	Yes
OR for Check Fileds	Boolean	Select to implement OR opertions for Check fields.	No
HTTP Proxy Host	String	Provide the hostname of the HTTP proxy to use to connect to ServiceNow. Eg proxy.domain.com	No
HTTP Proxy Password	Password	Provide the password to authenticate with HTTP proxy.	No
HTTP Proxy Port	String	Provide the port number of the HTTP proxy to use to connect to ServiceNow.	No
HTTP Proxy User name	String	Provide the user name to authenticate with HTTP proxy.	No
Password	Password	The password to be used to connect to the ServiceNow server.	Yes
Record Number	String	Newline separated list of unique IDs of record to check. Represents the record number (ex. CHG0040001).	Yes
Server URL	String	The URL of your ServiceNow portal. Example: https://myaccount.service-now.com	Yes
Table Name	String	The Name, what you see in the XML export, of the table to be updated. Example: change_request	Yes
Trust All Certificates	Boolean	Select to trust all unsecure certificates.	No
User Name	String	The user name to be used to connect to the ServiceNow server.	Yes

Create Records

Creates records by table name and specified fields.

Name	Type	Description	Required
HTTP Proxy Host	String	Provide the hostname of the HTTP proxy to use to connect to ServiceNow. Eg proxy.domain.com	No
HTTP Proxy Password	Password	Provide the password to authenticate with HTTP proxy.	No
HTTP Proxy Port	String	Provide the port number of the HTTP proxy to use to connect to ServiceNow.	No
HTTP Proxy User name	String	Provide the user name to authenticate with HTTP proxy.	No
Row Fields	String	The Fields to insert for this row. Each name-value pair should be on a separate line. A = separates the name and value. Example: name=value	No
Server URL	String	The URL of your ServiceNow portal. Example: https://myaccount.service-now.com	Yes
ServiceNow password	Password	Provide the password to authenticate with ServiceNow.	Yes
ServiceNow user name	String	Provide the user name to authenticate with ServiceNow.	Yes
Table Name	String	The Name (not the Label) of the table to be updated. Example: change_request	Yes
Trust All Certificates	Boolean	Select to trust all unsecure certificates.	No

Delete Multiple Table Records with Query

Deprecated. Please use the Run Encoded Query and Delete Records step instead.

Name	Type	Description	Required
CMDB Row Condition	String	The Encoded Query a row must match for deletion. See http://wiki.servicenow.com/index.php?title=Embedded:Encoded\_Query\_Strings for examples	Yes
HTTP Proxy Host	String	Provide the hostname of the HTTP proxy to use to connect to ServiceNow. Eg proxy.domain.com	No
HTTP Proxy Password	Password	Provide the password to authenticate with HTTP proxy.	No
HTTP Proxy Port	String	Provide the port number of the HTTP proxy to use to connect to ServiceNow.	No
HTTP Proxy User name	String	Provide the user name to authenticate with HTTP proxy.	No
Server URL	String	The URL of your ServiceNow portal. Example: https://myaccount.service-now.com	Yes
ServiceNow Password	Password	Provide the password to authenticate with ServiceNow.	Yes
ServiceNow User name	String	Provide the user name to authenticate with ServiceNow.	Yes
Table Name	String	The name of the table to update. Example: change_request	Yes
Trust All Certificates	Boolean	Select to trust all unsecure certificates.	No

Delete Records

Deletes records by table name and record number.

Name	Type	Description	Required
HTTP Proxy Host	String	Provide the hostname of the HTTP proxy to use to connect to ServiceNow. Eg proxy.domain.com	No
HTTP Proxy Password	Password	Provide the password to authenticate with HTTP proxy.	No
HTTP Proxy Port	String	Provide the port number of the HTTP proxy to use to connect to ServiceNow.	No
HTTP Proxy User name	String	Provide the user name to authenticate with HTTP proxy.	No
Record Number	String	Newline separated list of unique IDs of record to check. Represents the record number (ex. CHG0040001).	Yes
Server URL	String	The URL of your ServiceNow portal. Example: https://myaccount.service-now.com	Yes
ServiceNow Password	Password	Provide the password to authenticate with ServiceNow.	Yes
ServiceNow User name	String	Provide the user name to authenticate with ServiceNow.	Yes
Table Name	String	The Name (not the Label) of the table to update. Example: change_request	Yes
Trust All Certificates	Boolean	Select to trust all unsecure certificates.	No

Run Encoded Query

Run an encoded query and receive a newline list of record system IDs to pass to subsequent steps.

Name	Type	Description	Required
Encoded Query	String	The query value of your encoded query. Use the copy query function in ServiceNow.	Yes
HTTP Proxy Host	String	Provide the hostname of the HTTP proxy to use to connect to ServiceNow. Eg proxy.domain.com	No
HTTP Proxy Password	Password	Provide the password to authenticate with HTTP proxy.	No
HTTP Proxy Port	String	Provide the port number of the HTTP proxy to use to connect to ServiceNow.	No
HTTP Proxy User name	String	Provide the user name to authenticate with HTTP proxy.	No
Password	Password	The password to be used to connect to the ServiceNow server.	Yes
ServiceNow URL	String	The URL of your ServiceNow portal. Example: https://myaccount.service-now.com	Yes
Table Name	String	The Name, what you see in the XML export, of the table to be updated. Example: change_request	Yes
Trust All Certificates	Boolean	Select to trust all unsecure certificates.	No
User Name	String	The user name to be used to connect to the ServiceNow server.	Yes

Set Change Request State

Set the status field of a change request.

Name	Type	Description	Required
Change Request Number	String	The value of the Number field for the relevant Change Request.	Yes
HTTP Proxy Host	String	Provide the hostname of the HTTP proxy to use to connect to ServiceNow. Eg proxy.domain.com	No
HTTP Proxy Password	Password	Provide the password to authenticate with HTTP proxy.	No
HTTP Proxy Port	String	Provide the port number of the HTTP proxy to use to connect to ServiceNow.	No
HTTP Proxy User name	String	Provide the user name to authenticate with HTTP proxy.	No
Password	Password	The password to be used to connect to the ServiceNow server.	No
Server URL	String	The URL of your ServiceNow portal. Example: https://myaccount.service-now.com	Yes
State integer	String	The state you want to set on the Change Request. This is an integer key corresponding to the state value-key pair used by ServiceNow. By default -5 is Pending, 1 is Open, 2 is Work in Progress, 3 is Closed Complete, 4 is Closed Incomplete, and 7 is Closed Skipped. You can find your particular key-value pairs by opening a task in ServiceNow, clicking on Additional actions button by the title, Configure->Form Design, and then clicking the edit this field settings button that appears when selecting the state field.	Yes
Trust All Certificates	Boolean	Select to trust all unsecure certificates.	No
User Name	String	The user name to be used to connect to the ServiceNow server.	No

Set Task Status

Update the state of a task item.

Name	Type	Description	Required
HTTP Proxy Host	String	Provide the hostname of the HTTP proxy to use to connect to ServiceNow. Eg proxy.domain.com	No
HTTP Proxy Password	Password	Provide the password to authenticate with HTTP proxy.	No
HTTP Proxy Port	String	Provide the port number of the HTTP proxy to use to connect to ServiceNow.	No
HTTP Proxy User name	String	Provide the user name to authenticate with HTTP proxy.	No
Password	Password	The password to be used to connect to the ServiceNow server.	No
Server URL	String	The URL of your ServiceNow portal. Example: https://myaccount.service-now.com	Yes
State integer	String	The state you want apply to the listed Tasks. This is an integer key corresponding to the state value-key pair used by ServiceNow. By default -5 is Pending, 1 is Open, 2 is Work in Progress, 3 is Closed Complete, 4 is Closed Incomplete, and 7 is Closed Skipped. You can find your particular key-value pairs by opening a task in ServiceNow, clicking on Additional actions button by the title, Configure->Form Design, and then clicking the edit this field settings button that appears when selecting the state field.	Yes
Task ID List	String	A comma-separated list of the Task Number field value of the Change Tasks to be updated. (ex. CTASK0010071)	Yes
Trust All Certificates	Boolean	Select to trust all unsecure certificates.	No
User Name	String	The user name to be used to connect to the ServiceNow server.	No

Update Records

Update records by specifying field values.

Name	Type	Description	Required
Fields to Update	String	Newline separated list of field value pairs. You may use the Name, what you see in the XML export, of the field. Fields described here will be updated on each record to specified value. If the field does not exist the step will fail. For example: description=This is a high valued task	Yes
HTTP Proxy Host	String	Provide the hostname of the HTTP proxy to use to connect to ServiceNow. Eg proxy.domain.com	No
HTTP Proxy Password	Password	Provide the password to authenticate with HTTP proxy.	No
HTTP Proxy Port	String	Provide the port number of the HTTP proxy to use to connect to ServiceNow.	No
HTTP Proxy User name	String	Provide the user name to authenticate with HTTP proxy.	No
Password	Password	The password to be used to connect to the ServiceNow server.	Yes
Record Number	String	Newline separated list of unique IDs of record to check. Represents the record number (ex. CHG0040001).	Yes
Server URL	String	The URL of your ServiceNow portal. Example: https://myaccount.service-now.com	Yes
Table Name	String	The Name, what you see in the XML export, of the table to be updated. Example: change_request	Yes
Trust All Certificates	Boolean	Select to trust all unsecure certificates.	No
User Name	String	The user name to be used to connect to the ServiceNow server.	Yes

ServiceNow - Process Steps ​

Check Change Request Approval ​

Check Change Request State ​

Check Change Requests Child Tasks States ​

Check Deployment Window ​

Check Records ​

Create Records ​

Delete Multiple Table Records with Query ​

Delete Records ​

Run Encoded Query ​

Set Change Request State ​

Set Task Status ​

Update Records ​